Last updated: 18 October 2026
We want your finished gift to reflect the specification you approved. This policy applies to orders accepted by TK Studio and preserves all mandatory rights under applicable UAE law.
Faulty, damaged or incorrect items
If your item arrives damaged, is defective or incomplete, is not as described, or differs from the agreed personalisation, contact us promptly. We will assess the issue and provide the repair, replacement, refund or other remedy required by applicable law. Personalisation does not remove these rights. The same applies to other legally qualifying cases, including a delivery delay that makes the item unusable for its agreed purpose.
How to ask for help
Email tk.studio.ae@gmail.com or message +971 58 560 7068 on WhatsApp. Include your order reference or other proof of purchase, a short explanation, and photographs where reasonably possible. Keep the item and packaging if available so we can understand the problem. Missing original packaging does not automatically remove a statutory remedy.
Please contact us before sending an item back so we can provide the correct return instructions. Where we are responsible for a fault or an incorrect item, we will arrange the required return or collection at our expense. Our handling process does not impose an artificial short deadline on rights provided by law.
Personalised items and change of mind
An item made correctly to your approved personal requirements is generally not eligible for a discretionary return simply because you change your mind. This does not affect any legal right to cancel, return or seek a remedy. Please review your proof and product details before approval. For a non-personalised item, any additional voluntary return option will be confirmed before purchase.
Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. We will check its production status and explain the options and any lawfully chargeable, previously agreed costs. We do not apply a blanket “no refunds” rule or automatically treat every deposit as non-refundable. If we cannot fulfil the agreed order, we will explain the available remedy, including a refund where due.
Refunds and further support
When a refund is due, we will confirm its amount and processing arrangements in writing and process it without undue delay, within any applicable legal deadline. It will ordinarily be returned through the original payment method; any lawful alternative must be agreed. Your bank or payment provider may need additional time to display the credit.
If an issue remains unresolved, you can contact the relevant UAE consumer-protection authority. Nothing here restricts your ability to do so.